Shipping policy

This Shipping Policy was updated and is effective on February 1, 2024 

Thank you for shopping at Side Quest Games Ltd. We are committed to ensuring the timely and safe delivery of your order. Below, you will find detailed information about our shipping policies and procedures.

1. Processing Your Order

Orders are processed within 3 business days (Monday through Friday, excluding public holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

2. Shipping Options and Delivery Times

We offer various shipping options to meet your needs:

  • Standard Shipping: Estimated delivery within 3 to 7 business days within Canada.
  • Express Shipping: Estimated delivery within 1 to 3 business days within Canada.
  • International Shipping: Delivery times vary by destination. For the US, estimated delivery is within 5 to 10 business days. For other countries, please expect delivery within 7 to 21 business days. Please note that international orders may be subject to customs clearance procedures, which can cause delays beyond the original delivery estimates.

Please note that delivery times are estimates and cannot be guaranteed. Delivery times may vary due to factors outside of our control, including weather conditions, postal delays, and customs clearance.

3. Shipping Charges

Shipping charges for your order will be calculated and displayed at checkout. For international orders, shipping costs may vary based on the destination and weight of the package.

4. International Orders

All international orders are shipped on a DDP (Delivery Duty Paid) basis, which means that all taxes and duties are included in the final purchase price. 

5. Tracking Your Order

Once your order has shipped, you will receive a shipment confirmation email containing your tracking number(s). You can track your order by visiting the carrier's website and entering your tracking number.

6. Shipping Restrictions

Due to shipping restrictions, we cannot deliver to P.O. Box addresses. Certain products may also have shipping restrictions that will be noted on the product page.

7. Damaged or Lost Orders

If your order arrives damaged or is lost in transit, please contact us immediately at info@sidequestgames.ca and we will work with you to resolve the issue promptly, which may include sending a replacement or issuing a refund.

8. Contact Us

If you have any questions about our Shipping Policy, please contact us at:

Side Quest Games Ltd.
info@sidequestgames.ca

We value your business and are here to ensure that your experience with Side Quest Games Ltd. is smooth and satisfying. Thank you for choosing us.